Last Updated: December 2024

At L.L.Bean Shop, we value your trust and are committed to protecting your privacy with the same dedication we bring to crafting our outdoor gear, travel accessories, and lifestyle products. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit zappoclothesshop.com.

1. Information We Collect

To provide you with a seamless shopping experience, we collect the following types of information:

  • Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
  • Payment Information: Credit card details (Visa, MasterCard, JCB) or PayPal account information. Note: We do not store complete payment details on our servers.
  • Technical Data: IP address, browser type, device information, and browsing behavior through cookies and tracking technologies.
  • Communication Records: Correspondence with our customer service team via email.

2. How We Use Your Information

We use your data to enhance your shopping experience and support our global operations (excluding Asia and select remote regions):

  • Process orders and facilitate secure payments through PCI-compliant gateways.
  • Provide customer support and respond to inquiries at [email protected].
  • Improve website functionality, product offerings, and user experience.
  • Monitor for fraudulent activity and protect against security threats.
  • Comply with legal obligations and enforce our terms of service.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal data. We may share information only in the following circumstances:

  • Service Providers: Trusted partners who assist with payment processing (e.g., PayPal), shipping, and IT services, under strict confidentiality agreements.
  • Legal Compliance: When required by law or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice to affected users.

4. Data Storage and Security

Your security is our priority. We implement robust measures to safeguard your data:

  • Encryption: All payment and personal data is encrypted using industry-standard protocols (e.g., SSL/TLS).
  • Secure Storage: Data is stored on protected servers with limited access. Payment details are processed via PCI-compliant systems and are not retained after transaction completion.
  • Fraud Monitoring: Continuous surveillance to detect and prevent unauthorized activity.
  • International Transfers: As a global retailer, data may be transferred to and processed in the United States or other regions we serve, adhering to applicable privacy laws.

5. Your Rights and Choices

You have control over your personal information:

  • Access and Correction: Review and update your account details via the “My Account” section.
  • Data Deletion: Request deletion of your data, subject to legal retention requirements.
  • Marketing Communications: Opt-out of promotional emails by using the unsubscribe link in our messages.
  • Cookie Management: Adjust browser settings to block or delete cookies (see Section 6).

To exercise your rights, contact us at [email protected]. We respond within 30 days.

6. Cookies and Tracking Technologies

We use cookies to enhance site functionality and analyze user behavior:

  • Essential Cookies: Required for core features like shopping cart and payment processing.
  • Analytical Cookies: Help us understand how visitors interact with our website (e.g., page views, menu navigation).
  • Preference Cookies: Remember your settings for future visits.

You can manage cookies through your browser settings, though disabling them may affect site performance.

7. Changes to This Policy

We may update this policy to reflect changes in practices or regulations. The “Last Updated” date at the top will indicate revisions. Continued use of our site constitutes acceptance of the updated policy.

8. Contact Us

For questions about this Privacy Policy or your data, reach out to our dedicated team:

Email: [email protected]
Address: 1885 Public Works Drive, Kingsport, US 37663

We aim to respond within 24 hours to address your concerns.

Thank you for trusting L.L.Bean Shop. We’re honored to support your adventures with reliable products and equally reliable privacy practices.