Our Commitment to Your Satisfaction

At L.L.Bean Shop, we stand behind the quality of our outdoor gear, travel accessories, and lifestyle products. We understand that sometimes a product may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process. Our policy reflects our dedication to customer satisfaction, just as we demonstrate in our privacy practices and product craftsmanship.

Return & Exchange Timeframe

We gladly accept returns and exchanges for most items within 15 days of your receipt of the order. This generous window gives you ample time to evaluate your purchase and ensure it meets your adventure needs.

Return & Exchange Process

1 Initiate Your Return/Exchange

To begin the process, please contact our customer service team at [email protected] with the following information:

  • Your order number
  • Product name and quantity you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

2 Complete the Return Form

We will email you a return form to complete. Please use the template below as a guide for what information to include:

RETURN/EXCHANGE REQUEST FORM Order Number: ____________________ Date of Purchase: ________________ Name: ___________________________ Email: ___________________________ Phone: ___________________________ ITEMS TO RETURN/EXCHANGE: – Item Name: ____________________ – Size/Color: ____________________ – Quantity: _____________________ – Reason for Return: ____________ □ Size/ Fit Issue □ Product Defect □ Changed Mind □ Other: ____________________ PREFERENCE: □ Refund to Original Payment Method □ Exchange for: ___________________ □ Store Credit Additional Comments: ___________________________________ ___________________________________

3 Package Your Items

Please return items in their original condition with tags attached and in the original packaging. Include the completed return form inside your package.

4 Ship Your Return

Ship your return to our fulfillment center at:

L.L.Bean Shop Returns 1885 Public Works Drive Kingsport, US 37663

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Refund Processing

Once we receive and inspect your returned items:

  • Timeline: Refunds are typically processed within 5-7 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Important Exceptions

For health and safety reasons, the following items from our collection cannot be returned or exchanged:

  • Face Covers and Personal Protection products (due to hygiene considerations)

Additionally, all items must be returned in original condition with tags attached. We reserve the right to refuse returns that show signs of wear, damage, or are not in resalable condition.

Exchange Policy

Exchanges are subject to product availability. If your requested exchange item is out of stock, we will contact you to discuss alternatives or issue a refund. Exchanges follow the same process as returns, with the new item shipped once we receive your return.

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Response Time: We aim to respond to all inquiries within 24 hours

Thank you for choosing L.L.Bean Shop. We appreciate your trust in our products and are committed to ensuring your complete satisfaction with every purchase.