Our Commitment to Your Adventure

At L.L.Bean Shop, we understand that your outdoor adventures and daily travels demand reliable gear and accessories. Our shipping and returns policies are designed with your satisfaction in mind, reflecting our dedication to quality craftsmanship and customer care that has defined our brand for generations.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. During peak seasons, processing may take slightly longer, but we’ll keep you informed every step of the way.

Shipping Methods & Timeframes

Shipping Method Carrier Cost Delivery Time Best For
Standard Shipping DHL or FedEx $12.95 10-15 business days after shipment Faster delivery needs
Free Shipping EMS Free on orders over $50 15-25 business days after shipment Budget-conscious shoppers
Please Note: We ship worldwide, with the exception of some Asian countries and remote locations. Delivery times may vary based on destination and customs processing.

Returns & Exchanges Policy

Return & Exchange Timeframe

We gladly accept returns and exchanges for most items within 15 days of your receipt of the order. This gives you ample time to ensure your gear meets your adventure requirements.

Step-by-Step Return Process

1
Initiate Your Return/Exchange

Contact our customer service team at [email protected] with the following information:

  • Your order number
  • Product name and quantity you wish to return/exchange
  • Reason for return/exchange
  • Your preference: refund or exchange
2
Complete the Return Form

We will email you a return form to complete. Please provide accurate information to ensure smooth processing.

3
Package Your Items

Please return items in their original condition with tags attached and in the original packaging. Include the completed return form inside your package.

4
Ship Your Return

Ship your return to our fulfillment center at:

L.L.Bean Shop Returns
1885 Public Works Drive
Kingsport, US 37663

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Refund Processing

Once we receive and inspect your returned items:

  • Timeline: Refunds are typically processed within 5-7 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Important Exceptions

For health and safety reasons, the following items from our collection cannot be returned or exchanged:

  • Face Covers and Personal Protection products (due to hygiene considerations)

Additionally, all items must be returned in original condition with tags attached. We reserve the right to refuse returns that show signs of wear, damage, or are not in resalable condition.

Exchange Policy

Exchanges are subject to product availability. If your requested exchange item is out of stock, we will contact you to discuss alternatives or issue a refund. Exchanges follow the same process as returns, with the new item shipped once we receive your return.

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges.

Email: [email protected]

Response Time: We aim to respond to all inquiries within 24 hours

Thank you for choosing L.L.Bean Shop. We appreciate your trust in our products and are committed to ensuring your complete satisfaction with every purchase.