Term and Conditions

1. Introduction

Welcome to L.L.Bean Shop (operated by zappoclothesshop.com). These Terms and Conditions govern your use of our website and services. By accessing our site and making purchases, you agree to be bound by these terms. Our commitment to your adventure extends beyond quality products to transparent and fair business practices.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account with L.L.Bean Shop, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

2.2 Prohibited Activities

You may not use our website to:

• Engage in any unlawful activities
• Infringe upon our intellectual property rights
• Upload malicious code or attempt to breach security
• Submit false or misleading information
• Interfere with the proper functioning of our website

3. Products and Services Description

3.1 Product Information

L.L.Bean Shop specializes in outdoor gear and accessories including:

• Outerwear and clothing designed for adventure
• Functional bags and travel accessories
• Footwear for various outdoor activities
• Personal protection and safety items

3.2 Product Availability

All products are subject to availability. We make every effort to display accurate stock levels, but occasionally items may be out of stock. In such cases, we will notify you promptly and offer alternatives or cancel the order.

3.3 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, slight variations in color or design may occur. If a product does not match its description, you may return it according to our returns policy.

4. Order and Payment Terms

4.1 Order Process

Placing an order involves the following steps:

• Selection of products and addition to cart
• Provision of accurate shipping information
• Selection of preferred shipping method
• Payment authorization and confirmation
• Order processing within 1-2 business days

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Taxes

All prices are listed in US dollars. Additional customs duties, taxes, or import fees may apply for international orders and are the responsibility of the customer.

4.4 Order Acceptance

Your order represents an offer to purchase products. We reserve the right to refuse or cancel orders for any reason, including pricing errors, suspected fraud, or product unavailability.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

5.2 Shipping Areas

We ship worldwide with the exception of some Asian countries and remote locations. Delivery times may vary based on destination and customs processing.

5.3 Order Tracking

Once your order ships, we will provide tracking information. You are responsible for monitoring your shipment and providing accurate delivery instructions.

5.4 Delivery Issues

If you experience delivery problems, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges for most items within 15 days of receipt, provided:

• Items are in original condition with tags attached
• Original packaging is included
• Completed return form is enclosed

6.2 Non-Returnable Items

For health and safety reasons, the following cannot be returned:

• Face Covers and Personal Protection products

6.3 Return Process

To initiate a return:

• Contact customer service at [email protected]
• Complete the provided return form
• Ship items to: L.L.Bean Shop Returns, 1885 Public Works Drive, Kingsport, US 37663

6.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect returned items. Original shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

7.1 Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of L.L.Bean Shop or our content suppliers and protected by international copyright laws.

7.2 Limited License

We grant you a limited, revocable license to access and make personal use of our website. This license does not include:

• Resale or commercial use of our site or content
• Collection and use of product listings or descriptions
• Derivative use of our website or content
• Use of data mining or similar data extraction tools

8. Limitation of Liability

8.1 Product Use

L.L.Bean Shop products are designed for specific uses as described. We are not liable for:

• Misuse of products beyond their intended purpose
• Normal wear and tear of products
• Modifications made to products after purchase

8.2 Website Operation

We strive to maintain uninterrupted website access but are not liable for temporary unavailability due to:

• Technical issues beyond our control
• Maintenance and updates
• Force majeure events

8.3 Maximum Liability

Our maximum liability to you for any claim related to our products or services shall not exceed the purchase price of the products in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved through good faith negotiation. If resolution cannot be reached, disputes may be submitted to binding arbitration in Kingsport, Tennessee.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.

12. Contact Information

13. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and L.L.Bean Shop regarding your use of our website and services.